中国东方航空股份有限公司简介

　　中国东方航空股份有限公司于1995年4月正式成立，其前身为成立于1988年的中国东方航空公司，总部设于开放而时尚的国际化都市上海。作为中国三大航空公司之一，中国东方航空股份有限公司在全球拥有11家分公司、44家海外营业部及办事处，同时拥有国内最大的航空货运公司等20家全资及控股子公司，并于1997年在上海、香港、纽约三地同时上市。

　　由380架平均机龄不满7年的大中型飞机构成的东航机队，为全球旅客提供服务，东航的旅客运输量跻身全球前十之列。东航现有通航点182个，构建了以上海为核心枢纽，覆盖整个中国并辐射亚洲、欧洲、美洲甚至大洋洲的航空运输网络。加入天合联盟后，东航的航线网络通达全球169个国家921个目的地。

　　东航始终秉承“以客为尊，倾心服务”的服务理念，致力于建设一个“员工热爱、顾客首选、股东满意、社会信任”的优秀航空公司。东航曾先后荣获国际航空运输协会授予的“航空航天桂冠奖”和“10年民航倾心服务奖”以及美国优质服务协会在世界范围内颁发的“五星钻石奖”。近年来东航在中国的服务评比中曾6次获得金奖，安全水平和航班正点率在中国民航居于领先地位。

　　“世界在您眼前，东航在您身边”，东航将以“精准、精致、精细”的服务品质为全球顾客创造精彩的旅行体验。

　　公司网址：www.ceair.com  

　　客服号码：+86(95530)

　　Company Profile

　　China Eastern Airlines Corporation Limited,(formerly China Eastern Airlines established in 1988)， was founded in April1995 with the headquarters located in the open and fashional cosmopolitan city ofShanghai. Asone of the three major Airlines in Mainland China, it operates 44 overseasoffices and 11 domestic branches. Moreover, it holds controlling shares of 20 subsidiariesincluding China Cargo Airlines Co., Ltd, the largest cargo airlines in China. In 1997,China Eastern was listed simultaneously in New York,Hong Kong and Shanghaistock market。

　　Flying a fleet of 355 wide and narrow-body aircraftswith an average age of less than seven years, China Eastern serves about 70million travelers annually and ranks among the world’s top 10 airlines inpassenger transportation volume. Taking Shanghaias the main hub, it serves 182 destinations and operates a world-wide flight networkcovering China, connectingAsia, Europe, America and Oceania. In the future, China Eastern’s flight networkwill be extended to more than 900 cities in 169 countries via the closecooperation with SkyTeam member airlines。

　　Following the concept of “providing heart-to-heartservice to our worshipful customers”， China Eastern has been striving to becomea superexcellent enterprise that “be cherished by the staffs, be preferred bythe customers, be satisfied by the shareholders and be trusted by the societies”.China Eastern has successively been rewarded the “Annual Laureate Award” and “10-YearCordial Service Award” by IATA as well as the “Five-Star Diamond Award” byAmerican Academy of Hospitality Sciences. In recentyears, China Eastern has been rewarded the golden prize for 6 times in China’scustomer satisfaction surveys and takes a leading position in terms of flight safetyand on-time performance among Chinese Civil Aviation Industry。

　　“Bringyou the World, China Eastern is flying with you”. China Eastern will createexcellent travel experiences for customers with an “accurate, delicate and precise”service quality。

　　Homepage：www.ceair.com  ； Customer service line：+86(95530)